e-Services
June 19, 2024 2024-09-03 11:24e-Services
Electronic Services
Unified Information Environment for Student Registry (E.P.DF)
Brief description of service:
Integrated Information System with graded access:
1. In the services of the Foundation that allow:
To Students, through StudentWeb
– to make their course declarations electronically every semester,
– to have access to information relating to the courses offered and the grades of the courses in which they have been examined, and
– to apply to the Secretariat for the issuance of certificates
To faculty members, via ClassWeb
– to update with course scores
In the Secretariats of the Departments, Student Affairs, MODIP
– perform the relevant daily tasks related to the educational process.
2. In the horizontal services of the Ministry which
– enable the provision of information via mobile telephony,
– allow the collection of statistical data,
– allow the interface with the system of awarding papers
– potentially allow interfacing with the MERCURY system.
Recipients: All natural persons and services involved in the educational process, namely: Students, Professors, Secretariats Student Care, Quality Assurance Unit (MODIP).
Acquisition process: Through personal contact of the interested party with the Secretariat of the relevant Department. From 1/3/2017 through Single Sign On.
Time of acquisition: The Student upon enrollment at the Institution
The faculty member assigned to teach the relevant course.
Prerequisites: Be an active Student or Faculty member.
Access method: https://student.cc.uoc.gr/main.asp
Service user support: gram_at_cc.uoc.gr
Termination of Service: The Student ceases to have access upon swearing-in, deletion or discontinuation of studies.
The faculty member ceases to have access upon termination of his relationship with the Institution.
Email Service
Brief description of the service: The Electronic Mail service offers Foundation members the ability to receive and send electronic messages through their personal inbox. In addition, the Service offers automatic checking of messages for viruses, checking for spam, the ability to add an alternate or alias address, the ability to manage email lists. The use of the service is carried out through e-mail applications with support for the IMAP protocol such as Windows Mail, Mozilla Thunderbird, Mail.app as well as online at https://mail.uoc.gr, through a browser.
Recipients: Academic / Educational, Administrative staff and students.
Acquisition process: The Electronic Mail service is offered automatically without the need for the user to apply immediately upon the creation of the user’s Institutional Account in the Institution’s Central Directory Service.
Conditions: The service is available to all Foundation members who have an Foundation Account on the Directory Service.
Service user support: Through the Technical Support service. The service is available by phone +30 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
online at https://helpdesk.ucnet.uoc.gr/,
by fax +30 2810 39 3318 and
email at helpdesk[at]uoc[dot]gr
Duration: Access to the service is possible as long as the Institutional Account remains active.
Online Application Platform for Participation in the Erasmus+ program
Short description of service: Application platform for participation in the Erasmus program, studies or internship, with the entry of detailed score, CV, foreign language degrees, desired host institution or internship organization, etc.
Questionnaire for Evaluation of Study Program or Practice Period in UOC of Erasmus foreign students
Recipients: students of all levels of study
Acquisition process: login through the institutional account for UOC students
Time to gain access to notice periods for applications from interested parties
Prerequisites: active student status
Access method: via url (https://www.uoc.gr/intrel/aitiseis/apply-student)
Service User Support: None
Service Closure: Access is only available during solicitation periods for interested parties
QAU - MODIP
Short service description: The Quality Assurance Unit of the University of Crete, through its information system, provides quality assurance support services to the Academic Departments. More specifically, the internal evaluation procedures of the Departments are supported by:
Course-teaching evaluation questionnaires from the students
Study evaluation questionnaires at the University of Crete
Teacher Census Forms
Course Transcripts
Provision of Data and Performance Indicators of the Departments
Recipients: Recipients of the service are the students, lecturers, and administrative staff of the University of Crete as well as any interested citizen regarding the quality assurance procedures and the evaluation of the services of the UOC.
Acquisition process: Every member of the University of Crete has the right to access the MODIP service. A member’s entry to the web portal is done with their institutional account without requiring any special further procedure. For the Administrative Staff who have a special role in the MODIP information system, e.g. employees of Department Secretariats, OMEA employees, etc. the process of issuing appropriate user licenses is done after consultation with the MODIP secretariat (modip.secretariat[at]uoc[dot]gr) which is responsible for the coordination of the service.
For non-members of the university community, access is allowed only to static information pages where no password is required.
Acquisition Time: No request is necessary to access the service. Access is immediate once a member of the university community obtains their institutional account.
Prerequisites: no prerequisites.
How to access: The service is available via https://modip.uoc.gr/
Service user support: MO.DI.P. Secretariats Antonia Constanteli, Tel: +30 2810 393377, E-mail: modip.secretariat[at]uoc[dot]gr
MODIP Information System Technical Support
ICT Infrastructure and Services Center – Information Management Department, E-mail: support[at]modip.uoc[dot]gr
Network Services
WiFi network access
Brief Description: The wireless access service provides the ability to access the internal data network and the internet from the University premises using wireless technology. Mainly areas of academic, educational and research activity are covered, as well as usual places for students to gather (Aphitheaters, Classrooms, Student Laboratories, Libraries, Rectory, Event/meeting rooms, Canteens).
Remote access to the data network
Brief Description: The remote access service provides the possibility of obtaining secure access to the Foundation’s network as well as to the services offered through the use of a virtual private network (Virtual Private Network – VPN) and an encrypted communication channel established between the user’s personal computer and the equipment providing the service (VPN servers). By activating the connection, the user’s computer acquires a network address (IP) originating from the Institution’s network and therefore can access those services (electronic libraries and journals) that are available exclusively through the connection to the internal University network .
Recipients: Academic / Teaching and Administrative staff and Students.
Acquisition Process: Automatic using Institutional Account details (username/password) registered in Institutional Directory Service.
Prerequisites: Internet connection through a provider. Active account in the Foundation’s Directory Service.
Service user support: Through the Technical Support service. The service is available by phone +30 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
online at https://helpdesk.ucnet.uoc.gr/,
by fax +30 2810 39 3318 and
email at helpdesk[at]uoc[dot]gr
Duration: Access to the service is possible as long as the Institutional Account remains active.
Online and Collaborative Learning Services
Online courses
Brief description: Students have the possibility to access the electronic course created by the teacher on the electronic learning platform, which is available at the web link http://elearn.uoc.gr, and is based on the free moodle software. On the platform there are online courses that have been created by the teachers with the aim of strengthening the teaching. The student gains access to the educational and other supporting material or bibliography posted by the course instructor in text, slide presentation, video, audio or image format. In addition, he has the possibility to participate in various activities such as indicatively in discussion groups, answer quizzes and post his work.
Open Academic Courses
Description: The online link https://opencourses.uoc.gr/courses/ offers online courses from the study programs of the University of Crete, which are openly accessible to the public. The above platform and its content were created through the project “Open Academic Courses of the University of Crete” within the operational program “Education and Lifelong Learning”. The open academic courses of the University of Crete as well as the other academic institutions of the country can be searched from the horizontal search platform http://www.opencourses.gr/.
No account is required for student or public access to these courses. Furthermore, there is no predetermined monitoring or certification process.
Access process: Open academic courses are free and open to all.
Service user support: Through the Technical Support service. The service is available by phone +30 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
online at https://helpdesk.ucnet.uoc.gr/,
by fax +30 2810 39 3318 and
email at helpdesk[at]uoc[dot]gr
Video Services
Central Video Services
Brief Description: The Central Video Services of the University of Crete provide the University Community with a set of possibilities for creating educational content through video recording and editing, supporting administrative actions and monitoring it regardless of place and time.
Video recording is done by the central video conference recording systems and video servers that allow video and audio recording from: a) Organized tele-learning rooms, b) Organized video conference-tele-collaboration rooms, c) Rooms with fixed lecture recording cameras, d) Portable equipment of live video broadcasts, e) Stationary and Portable Computers, f) smart telephone devices, g) portable computing devices.
Utilizing modern technological infrastructure as well as an equipped video laboratory, open to all staff of the Foundation, both the educational activity and the cooperation, promotion and promotion actions of the academic and research groups of the Foundation are supported. The video lab offers: a) Specially configured workstations for video and audio editing and presentations, b) Video editing software for editing educational or informational video or audio titles, c) Software for synchronizing video lectures with slides, d) ) Loan of portable high-definition video recording and live broadcast equipment to Foundation staff for recording courses and events, e) Training in the use of video editing software, f) Training in the use of video recording and live broadcast equipment.
The availability and monitoring of content, as well as the management of video services is carried out through a modern unified environment hosted at http://video.ucnet.uoc.gr. The video content can also be connected to the learning management system (https://elearn.uoc.gr/)
Recipients: Academic / Teaching and Administrative staff, Students, Departments and Services.
The loan of the equipment is made only to Administrative and Teaching staff.
Acquisition Process: Through the Technical Support service.
Service user support: Through the Technical Support service. The service is available by phone +30 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
online at https://helpdesk.ucnet.uoc.gr/,
by fax +30 2810 39 3318 and
email at helpdesk[at]uoc[dot]gr
Streaming Video over the Internet
Short Description: The possibility of live webcasting of events related to the Foundation’s activity is offered. Lectures, trainings, informative actions, entertainment activities that take place inside the Institution or in places outside the Institution (with a broadband network connection necessary) can be relayed through the network of video services using the existing infrastructure in video servers and recording systems .
Live broadcasts can be made from a) Organized tele-education rooms, b) Organized teleconference-telecollaboration rooms, c) Rooms with fixed lecture recording cameras, d) Portable live video broadcasting equipment, e) Stationary and Portable Computers, f) smart telephone devices, g) portable computing devices.
In video lecture broadcasts, the ability to display the speaker and the slides in parallel is supported. The show is accompanied by slides that rotate in sync with the video.
The videos produced from the live broadcasts may be posted on the video-on-demand service if the responsible creators agree.
The service leverages the University’s network infrastructure such as video servers as well as the high-speed backbone and distribution network to provide an easy-to-use and rich user experience.
Recipients: Academic/Educational and Administrative staff, Students, Departments and Services.
Acquisition process: Through the Technical Support service.
The service is available by phone 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
online at https://helpdesk.ucnet.uoc.gr/,
by fax 2810 39 3318 and
email at helpdesk@uoc.gr
In the case of a live broadcast, the request should be made at least two (2) weeks (ten working days) in advance so that there is enough time to reserve the necessary resources, carry out the tests and solve any problems. The application must also state the name of the Technician who will take over all the technical issues of the broadcast from the side of the organizers. Through the application service process, he will be sent technical instructions for setting up the equipment and setting up test transmissions.
Service user support: Through the Technical Support service. The service is available by phone +30 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
online at https://helpdesk.ucnet.uoc.gr/,
by fax +30 2810 39 3318 and
email at helpdesk[at]uoc[dot]gr
Electronic Services offered by GRNet
Brief service description: The University of Crete in collaboration with the National Research and Technology Network (NETR) offers the members of the academic community of the Foundation a multitude of electronic services. These services are available to all members of the Institution, depending on their status (Staff, Students) and to access them, the use of the Institutional Electronic Account is necessary. Indicatively, the main Electronic Services offered by GRNet are mentioned:
Academic Identity: Central electronic services for the implementation of a single academic identity in the form of a plastic or smart card.https://grnet.gr/services/digital-services/academic-id/
Eudoxos: Online service for the provision of transcripts for undergraduate students of the Universities, Technological Educational Institutions (TEIs) and Higher Ecclesiastical Academies (A.E.A.) of the territory as well as the Hellenic Open University (E.A.P. .).https://grnet.gr/services/digital-services/eudoxus/
ANAFANDON: Academic System for Free Availability of Commercial Software and Services https://grnet.gr/anafandon-microsoft-dreamspark/
MEDIA: direct, live and interactive access to audiovisual material of high cultural and scientific value.https://grnet.gr/services/diavlos/
Okeanos: Cloud Computing Services.https://grnet.gr/services/cloud-services/okeanos/
PITHOS+: Virtual storage service, accessible from everywhere, always, securely.https://grnet.gr/services/cloud-services/pithos/
ViMa: Access to shared computing and network resources for hosting production services and for experimental purposes.https://grnet.gr/services/cloud-services/vima/
online at https://helpdesk.ucnet.uoc.gr/,
by fax +30 2810 39 3318 and
email at helpdesk[at]uoc[dot]gr
Recipients: Academic/Educational, Administrative staff and students depending on their capacity.
Acquisition process: In order to access the electronic services offered by GRNet, the acquisition of an Institutional Electronic Account is required. Afterwards, members of the University of Crete can visit the website of the service they are interested in and follow the login and usage instructions.
Conditions: In order to access the Electronic Services offered by the GRNet, it is necessary to use the details (username and password) of the Institutional Electronic Account registered in the Directory Service.
Service user support: Through the Technical Support service. The service is available by phone +30 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
Technical Support Service - Helpdesk
Brief description: The service serves support and operation requests for all advanced telematics services.
The service records and routes user requests and problems for resolution.
Monitors the progress of all requests and coordinates the execution of the required tasks, ensuring the quality of the services offered.
Recipients: Academic / Educational and Administrative staff, Students, Departments and Services as well as third parties.
Acquisition process: The service is available by phone +30 2810 39 3312 from 09.00 to 13.00 on working days and accessible:
online at https://helpdesk.ucnet.uoc.gr/,
by fax +30 2810 39 3318 and
e-mail at helpdesk[at]uoc[dot]gr
